Terms and Conditions

Terms and Conditions

Kitchen Door Terms & Conditions - Food Shop
“Kitchen Door” refers to “The Kitchen Door Catering Company Limited”.  The “client” refers to the customer booking any food service with Kitchen Door.  “We, ours, us, etc.” means Kitchen Door.  “You, Yours, etc..” means The Client.

These Terms and Conditions may be amended by us at any time by updating them on our website.  You should review these Terms and Conditions each time you access our website.  By continuing to use and access our website, you agree to be bound by the amended Terms and Conditions.  

Delivery Service

FOOD SHOP deliveries is available Monday to Friday.

Our delivery team is out between 12:00 pm - 4:30 pm delivering yummy food to our clients. The delivery route depends on the number and location of the day’s deliveries. If you have not received your meal by 4: 30pm, please contact us and we will attempt to reach the driver. Rarely, inclement weather or bad traffic prevents our meal from arriving before 4:30pm.

If you are not home to receive your order, we ask that you place a hard-sided cooler on your porch (or an accessible location) and we will put your meal into the cooler. Your cooler should be placed in a shaded area and have a few ice packs in it, especially during the warmer months. The cooler is not only to keep your fresh food from getting warm or freezing, but it also protects your meal from animals, specifically those nosy squirrels.

We can deliver to your apartment or condo if you are home to buzz the driver into your building, or if your building manager, concierge, or superintendent is willing to receive the meal on your behalf.

Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that the mobile phone is switched on. If access is not available at the agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be canceled at the discretion of Kitchen Door.  


All prices quoted are exclusive of HST unless otherwise stated. Prices are subject to change.

Deposit and Payments

Payment is required prior to delivery unless authorized in advance. We accept payment by most credit cards, including Mastercard, AMEX  and Visa (2% credit card surcharge applies). Direct transfer (request banking information via email) or e-transfers can be sent to [email protected] - please reference the invoices number in the note section.

Dietary Requirements

Kitchen Door staff and suppliers prepare all food in accordance with the Food Standards set by the Nova Scotia Food Safety Regulations.  

Kitchen Door's commissary kitchen and equipment used within may contain traces of nuts, egg, dairy, gluten, and other known allergens. Although all care is taken by Kitchen Door to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavor not to cross contaminate your food, Kitchen Door will not accept responsibility or liability for an adverse reaction to our any of our food by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will be able to bring their own allergen-free food in some circumstances. 


All orders are final once payment is received. 

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