FAQ's

Kitchen Door Online Accounts

Reminder - we have 2 separate websites and they operate 100% independently.

You are currently on our Food Shop Website and your account (including login credentials) is 100% separate from your Catering account (if you have one).

Drop Off Catering | kitchendoor.ca

Food Shop | foodshop.kitchendoor.ca

GENERAL FAQ'S

What do you offer?

We offer fresh and frozen prepared meals from scratch using whole foods, often local and chef crafted.

Weekly Fresh Meal Program | Our talented culinary team create weekly fresh meals to keep you going for the busy work week. Delivered to your door and ready to eat. Click here for more details! REMINDER - Free delivery within our delivery zones if you add a Weekly Fresh Meal to your order!

From our Freezer | Enjoy restaurant quality entrees, sides, soups, stew, appetizers, baked goods and more that are ready to heat and eat! We cook real dinners, using real ingredients, and flash-freeze them as soon as they're made. Freezing is one of the oldest methods of preserving food. It's safe and hygienic, locks in flavour and nutrients, and gives food a long shelf-life (meaning zero waste).

Senior Meals | We've created a line of mini meals with seniors in mind.  Check out our Senior Bundles

Meal Bundles | Gift the gift of food with our Meal Bundles - If you're looking for a unique gift for a foodie friend, a new parent, healthy options for aging parents or someone who could use a break from cooking, these meal boxes are the answer. It's more than just food; it's an offering of comfort, time, and a delicious culinary experiences

Fundraising | Earn donations by simply doing something you and your supporters are already doing – shopping online. Click here for more details

Delivered to your door!! We have a dedicated delivery and logistics team to pick, pack and delivery your meals right to your door - See below for more details on our delivery services

HOW DO I PLACE AN ORDER?

• The best way to place an order is through our food shop website by placing an online order. Simply create an account and get started!
• Alternatively, we can help you place an order via email or phone. If you’d like to be added to our call list, be sure to mention this in your order request details.

HOW MUCH NOTICE DO YOU NEED TO PLACE AN ORDER?

• Our cut off for most items is 8:00 am the same day with the exception of our Weekly Fresh Meal Program ( pre-order the week before) and fresh offerings (24 - 48 hour notice may apply).
• Upon checking out you will be required to to select your preferred pick up/delivery date. Dates available will be highlighted for selection. If you’ve missed the cut off, give us a call to see what options are available.

DELIVERY FAQ'S

WHEN DO YOU OFFER DELIVERY SERVICE?

Food Shop deliveries are available Monday to Friday. Our delivery team is out between 12:00 pm - 4:30 pm delivering yummy food to our clients.

WHERE DO YOU DELIVERY?

Our regular delivery zones include: HRM, Bedford, Hammonds Plains, Sackville, Waverly, Windsor Junction, Fall River, Airport, East Hants ( Enfield, Elmsdale, Lantz), Dartmouth, Upper Lawrencetown, Spryfield/Herring Cove, Timerlea/Tantallon/Kingswood/Lucasville.

We also offer delivery + shipping services outside of these zones. Please give us a call for more details.

WHAT TIME WILL I RECEIVE MY DELIVERY?

The delivery route is strategically created and depends on the number and location of the day’s deliveries. We are unable to accommodate specific delivery times for this reason. If you have not received your meal by 4:30pm, please contact us and we will attempt to reach the driver. Rarely, inclement weather or bad traffic prevents our meal from arriving before 4:30pm.

HOW ARE THE DELIVERY RATES DECIDED?

Our delivery rates are based on distance from our commissary kitchen by postal codes.

Once you enter your postal code on the check out page of the online store a delivery fee will generate OR an alert will pop up letting you know your delivery address is outside of our regular zone. We do offer delivery outside of our regular zones - Give us a call to check availability and rates ( we'll need the delivery address to provide a quote)

MY NEIGHBOURHOOD IS OUTSIDE OF YOUR DELIVERY ZONE. CAN YOU MAKE AN EXCEPTION?

We do often delivery outside of our regular delivery zones. Please call for more information

WHAT IF I'M NOT HOME TO RECEIVE MY FOOD SHOP DELIVERY?

Most of our clients are not home when we deliver. You order will arrive in a paper bag (small orders) or brown food box to be received or left outside. We ask that you place a hard-sided cooler on your porch (or an accessible location), and we will put your meal into the cooler. Your cooler should be placed in a shaded area and have a few ice packs in it, especially during the warmer months. The cooler is not only to keep your fresh food from getting warm or freezing, but it also protects your meal from animals, specifically those nosy squirrels.

CAN YOU DELIVER TO MY APARTMENT OR CONDO?

We can deliver to your apartment or condo if you are home to buzz the driver into your building, or if your building manager, concierge, or superintendent is willing to receive the meal on your behalf.

CAN YOU DELIVERY TO MY PLACE OF WORK?

We can deliver to your workplace if our drivers are able to leave the meal with a centralized reception or shipping area that is easily accessible. Our drivers are not able to call before delivering, or to wait for you to come to receive the meal. The drivers have until 4:30 complete all their deliveries.

***Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that the mobile phone is switched on. If access is not available at the agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be canceled at the discretion of Kitchen Door.