FAQ's
Kitchen Door Online Accounts
Remember we have 2 separate websites and they operate 100% independently.
You are currently on our Food Shop Website and your account (including login credentials) is 100% separate from your Catering account (if you have one).
Drop off Catering | kitchendoor.ca
Food Shop | foodshop.kitchendoor.ca
DELIVERY | FAQ
WHEN DO YOU OFFER DELIVERY SERVICE?
Food Shop deliveries are available Monday to Friday. Our delivery team is out between 12:00 pm - 4:30 pm delivering yummy food to our clients.
WHERE DO YOU DELIVERY?
Our regular delivery zones include: HRM, Bedford, Hammonds Plains, Sackville, Waverly, Windsor Junction, Fall River, Airport, East Hants ( Enfield, Elmsdale, Lantz), Dartmouth, Upper Lawrencetown, Spryfield/Herring Cove, Timerlea/Tantallon/Kingswood/Lucasville.
We also offer delivery service outside of these zones. Please give us a call for more details.
WHAT TIME WILL I RECEIVE MY DELIVERY?
The delivery route is strategically created and depends on the number and location of the day’s deliveries. We are unable to accommodate specific delivery times for this reason. If you have not received your meal by 4:30pm, please contact us and we will attempt to reach the driver. Rarely, inclement weather or bad traffic prevents our meal from arriving before 4:30pm.
HOW ARE THE DELIVERY RATES DECIDED?
Our delivery rates are based on distance from our commissary kitchen by postal codes.
Once you enter your postal code on the check out page of the online store a delivery fee will generate OR an alert will pop up letting you know your delivery address is outside of our regular zone. We do offer delivery outside of our regular zones - Give us a call to check availability and rates ( we'll need the delivery address to provide a quote)
MY NEIGHBOURHOOD IS OUTSIDE OF YOUR DELIVERY ZONE. CAN YOU MAKE AN EXCEPTION?
We do often delivery outside of our regular delivery zones. Please call for more information
WHAT IF I'M NOT HOME TO RECEIVE MY FOOD SHOP DELIVERY?
Most of our clients are not home when we deliver. We ask that you place a hard-sided cooler on your porch (or an accessible location), and we will put your meal into the cooler. Your cooler should be placed in a shaded area and have a few ice packs in it, especially during the warmer months. The cooler is not only to keep your fresh food from getting warm or freezing, but it also protects your meal from animals, specifically those nosy squirrels.
CAN YOU DELIVER TO MY APARTMENT OR CONDO?
We can deliver to your apartment or condo if you are home to buzz the driver into your building, or if your building manager, concierge, or superintendent is willing to receive the meal on your behalf.
CAN YOU DELIVERY TO MY PLACE OF WORK?
We can deliver to your workplace if our drivers are able to leave the meal with a centralized reception or shipping area that is easily accessible. Our drivers are not able to call before delivering, or to wait for you to come to receive the meal. The drivers have until 4:30 complete all their deliveries.
***Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that the mobile phone is switched on. If access is not available at the agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be canceled at the discretion of Kitchen Door.
Kitchen Door Online Accounts
Remember we have 2 separate websites and they operate 100% independently.
You are currently on our Food Shop Website and your account (including login credentials) is 100% separate from your Catering account (if you have one).
Drop off Catering | kitchendoor.ca
Food Shop | foodshop.kitchendoor.ca
DELIVERY | FAQ
WHEN DO YOU OFFER DELIVERY SERVICE?
Food Shop deliveries are available Monday to Friday. Our delivery team is out between 12:00 pm - 4:30 pm delivering yummy food to our clients.
WHERE DO YOU DELIVERY?
Our regular delivery zones include: HRM, Bedford, Hammonds Plains, Sackville, Waverly, Windsor Junction, Fall River, Airport, East Hants ( Enfield, Elmsdale, Lantz), Dartmouth, Upper Lawrencetown, Spryfield/Herring Cove, Timerlea/Tantallon/Kingswood/Lucasville.
We also offer delivery service outside of these zones. Please give us a call for more details.
WHAT TIME WILL I RECEIVE MY DELIVERY?
The delivery route is strategically created and depends on the number and location of the day’s deliveries. We are unable to accommodate specific delivery times for this reason. If you have not received your meal by 4:30pm, please contact us and we will attempt to reach the driver. Rarely, inclement weather or bad traffic prevents our meal from arriving before 4:30pm.
HOW ARE THE DELIVERY RATES DECIDED?
Our delivery rates are based on distance from our commissary kitchen by postal codes.
Once you enter your postal code on the check out page of the online store a delivery fee will generate OR an alert will pop up letting you know your delivery address is outside of our regular zone. We do offer delivery outside of our regular zones - Give us a call to check availability and rates ( we'll need the delivery address to provide a quote)
MY NEIGHBOURHOOD IS OUTSIDE OF YOUR DELIVERY ZONE. CAN YOU MAKE AN EXCEPTION?
We do often delivery outside of our regular delivery zones. Please call for more information
WHAT IF I'M NOT HOME TO RECEIVE MY FOOD SHOP DELIVERY?
Most of our clients are not home when we deliver. We ask that you place a hard-sided cooler on your porch (or an accessible location), and we will put your meal into the cooler. Your cooler should be placed in a shaded area and have a few ice packs in it, especially during the warmer months. The cooler is not only to keep your fresh food from getting warm or freezing, but it also protects your meal from animals, specifically those nosy squirrels.
CAN YOU DELIVER TO MY APARTMENT OR CONDO?
We can deliver to your apartment or condo if you are home to buzz the driver into your building, or if your building manager, concierge, or superintendent is willing to receive the meal on your behalf.
CAN YOU DELIVERY TO MY PLACE OF WORK?
We can deliver to your workplace if our drivers are able to leave the meal with a centralized reception or shipping area that is easily accessible. Our drivers are not able to call before delivering, or to wait for you to come to receive the meal. The drivers have until 4:30 complete all their deliveries.
***Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that the mobile phone is switched on. If access is not available at the agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be canceled at the discretion of Kitchen Door.
